Coach Sales Associate
Coach is hiring a Part-time Sales Associate in Somerville, MA — deliver luxury retail service, clienteling and omni-channel sales at Assembly Row.
Overview
Coach is an American luxury fashion house renowned for leather goods, handbags and accessories, operating a global retail network. The brand is part of Tapestry, Inc., a multi-brand luxury portfolio that emphasizes creativity, inclusion and omni-channel retail innovation.
Role & Responsibilities
- Serve as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience aligned with Coach Guide to Style and Service standards.
- Build and nurture client relationships through styling advice, product expertise and proactive follow-up to drive repeat business and lifetime value.
- Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; meet or exceed KPIs.
- Sell across channels using mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert interest into purchases.
- Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
- Maintain floor and stockroom presentation and organization, support visual merchandising standards and adhere to asset protection procedures.
- Manage simultaneous customer interactions with high energy and professionalism; adapt selling approach to shifting business needs.
- Support teammates across functional areas, participate in brand initiatives and training, and contribute to an inclusive, performance-driven team environment.
Qualifications
- Minimum of 1 year of sales experience; luxury retail background preferred. A combination of education and experience will be considered.
- Proven ability to meet sales targets and execute personal sales plans in a fast-paced retail environment.
- Operational proficiency with POS systems and basic computer tools; comfortable using mobile devices (iPad/laptop) and store communications (walkie-talkie).
- Ability to lift at least 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom.
- Flexible availability to work nights, weekends, peak seasons and public holidays as business needs dictate.
- Strong English language proficiency.
Skills
Experience
At least one year of frontline retail sales experience is required, with preference given to candidates with luxury retail, omni-channel selling, clienteling and social/live-stream shopping experience.
Education
High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Somerville, Massachusetts, USA, with easy access to Boston. Across the Massachusetts region, Cerulean lists 62 open positions — 4 listed in the past two days. Cerulean currently advertises 3.521 open roles in USA, including 150 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes craftsmanship, modern luxury and customer-centric service within an inclusive, team-oriented environment. As part of Tapestry, the brand prioritizes diversity, training and career development while encouraging creativity and accountability on the sales floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.