Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods and accessible modern luxury. The brand is part of Tapestry, a global house of consumer fashion brands, and is known for craftsmanship, contemporary design, and an inclusive, brand-forward retail experience.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, adhering to Coach style and service standards while delivering an elevated, personalized shopping experience.
• Build and nurture client relationships through consultative styling, product expertise and timely follow-up to drive repeat purchases and lifetime value.
• Drive sales performance through cross-selling, upselling and execution of individual and team sales plans to meet or exceed KPIs.
• Operate mobile POS and process transactions efficiently (purchases, returns, exchanges, online order pickups).
• Leverage clienteling tools, social selling and short-form video to capture customer data and promote omnichannel engagement.
• Perform daily operational tasks: cash wrap, inventory receiving and processing, replenishment, visual merchandising and regular stockroom maintenance.
• Support inventory cycles and asset-protection procedures; maintain a clean, organized sales floor and stockroom.
• Adapt selling techniques to fluctuating footfall, manage multiple customers simultaneously and assist teammates across functional areas.
• Participate in brand training, inclusion initiatives and store-driven campaigns; accept feedback and demonstrate professional composure.

Qualifications

• Minimum of 1+ year in sales; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer use (iPad/laptop); comfortable using mobile POS and walkie‑talkie.
• Strong English language proficiency.
• Social-media savvy with experience or comfort performing live-stream shopping, video demos or short-form video selling (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly 25 lbs and occasionally up to 50 lbs; ability to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium-brand retail experience and demonstrable omnichannel selling or clienteling experience are strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within a creative, fast-paced retail culture that emphasizes craftsmanship, personal expression and customer focus. As part of Tapestry, the workplace stresses inclusion, continuous learning and collaborative team performance across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.