Coach Sales Associate
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- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 15, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Singapore at Jewel Changi Airport; part-time luxury retail role focusing on client relationships and omni-channel sales.
Role & Responsibilities
- Represent Coach as a brand ambassador, maintaining adherence to the Coach Guide to Style and Service standards
- Build and cultivate lasting client relationships through personalized styling, expert product knowledge, and fashion advisory services
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat patronage
- Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
- Source new customers, maintain client relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor, manage multiple customer interactions simultaneously, and adapt selling techniques to evolving business requirements
- Execute daily operational tasks including cash wrap procedures, inventory processing, stock replenishment, and visual merchandising while maintaining service excellence
- Maintain the sales floor and stockroom in clean, organized, and well-stocked condition; adhere to retail policies, POS protocols, and asset protection procedures
- Process transactions with efficiency—including purchases, returns, exchanges, and online order pickups
- Support inventory cycles through receiving shipments, stocking shelves, and managing product movement across the sales floor
- Provide cross-functional support to teammates as required by operational needs
- Foster a collaborative, trust-based team environment and encourage sustained team performance
- Participate actively in brand initiatives, training programs, and inclusion activities
- Maintain receptiveness to feedback, adapt behaviors accordingly, and uphold a calm, professional demeanor under pressure
Qualifications
- Minimum 1+ years of sales experience, with luxury retail background strongly preferred
- Demonstrated knowledge of current fashion trends and competitive retail landscape
- Proficiency with POS systems, mobile POS platforms, iPad/laptop operation, and basic computer literacy
- Experience using walkie-talkie systems and ability to interpret price sheets and release documentation
- Strong English language proficiency
- Proven ability to work effectively in fast-paced, high-volume retail environments
- Social media proficiency and experience with live-stream shopping or video demonstration platforms (preferred)
- Clienteling and customer data acquisition expertise (preferred)
Skills
Experience
Minimum 1+ years of sales experience in a retail environment; luxury retail background is strongly preferred. Candidates should demonstrate a working knowledge of fashion trends, competitive landscape awareness, and the ability to thrive in a fast-paced, high-traffic retail setting. Experience with mobile POS platforms, clienteling systems, and social selling tools is highly valued.
Education
High school diploma or equivalent; a combination of relevant sales experience and education will be considered in lieu of formal qualifications.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.