Coach Sales Associate

About Coach

Coach is a global New York–born luxury fashion house and member of the Tapestry portfolio. Renowned for leather craftsmanship and contemporary accessories, Coach combines heritage design with modern creative direction and an inclusive, customer‑centric approach. As part of Tapestry, the brand operates within a multi‑brand group that emphasizes innovation, diversity and talent development.

Role & Responsibilities

• Act as a front‑line brand ambassador, representing Coach according to the Coach Guide to Style and Service standards.
• Deliver an elevated, personalized shopping experience by providing styling guidance, product expertise and fashion advice.
• Drive revenue through cross‑selling, upselling and targeted recommendations; meet or exceed individual and store KPIs.
• Employ mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and follow up with prospects to close sales and build long‑term client relationships.
• Maintain high energy on the sales floor, manage multiple customers concurrently and adapt selling techniques to shifting business needs.
• Execute daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while upholding service standards.
• Keep sales floor and stockroom organized and stocked; follow POS, asset protection and retail policy procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support inventory cycles by receiving shipments and managing product movement.
• Support colleagues across functional areas, contribute to brand initiatives and participate in training and inclusion activities.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and basic computer use (iPad/laptop) and familiarity with mobile POS and walkie‑talkie communications.
• Clienteling aptitude and data acquisition skills; social media savvy with experience in short‑form video or live‑stream selling preferred.
• Ability to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
• Physical ability to lift regularly 25 lb (up to 50 lb occasionally), climb, bend, kneel and navigate sales floor and stockroom safely.
• Strong English language proficiency required.

Skills

Experience

Minimum of 1+ year of sales experience; prior luxury retail or premium brand experience preferred. Practical experience with POS systems, clienteling and omni‑channel selling is highly desirable.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York heritage and contemporary creative vision within the Tapestry family, fostering an inclusive, customer‑focused workplace. The brand emphasizes collaboration, professional development and a performance‑driven culture grounded in creativity and respect.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.