Coach Sales Associate

About Coach

Coach is a New York–born fashion house known for modern, accessible luxury and craftsmanship in leather goods and accessories. The brand is part of Tapestry, Inc., a global house of brands that emphasizes inclusive culture, omnichannel retailing, and continual investment in product and people.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through styling, product expertise, and proactive follow-up to drive repeat business and loyalty.
• Drive sales performance through cross-selling, upselling, tailored recommendations and execution of individual sales plans to meet KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture client data and convert sales.
• Manage multiple customers on the sales floor while maintaining high energy and professional presentation.
• Perform daily operational tasks: cash wrap procedures, inventory processing, replenishment, receiving shipments, visual merchandising and stockroom organization.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) and comply with POS and asset-protection policies.
• Support team performance by assisting colleagues across functional areas and participating in brand initiatives and training programs.
• Maintain a safe, clean, and well-stocked sales floor; lift and move merchandise as required.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven ability to meet or exceed individual sales targets and to execute personal sales plans.
• Experience operating POS systems and mobile POS on iPad/laptop; familiarity with inventory processes and reading price/release sheets.
• Comfortable using clienteling tools, social selling platforms and delivering short-form video or live-stream demos (preferred).
• Strong English verbal communication skills required.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver in a busy retail environment.

Skills

Experience

At least 1 year of retail sales experience; background in luxury or fashion retail preferred. Proven track record of meeting sales targets and working in fast-paced store environments.

Education

High school diploma or equivalent; retail, fashion or customer-service coursework or vocational training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes an inclusive, collaborative retail culture rooted in New York creativity and Tapestry’s broader commitment to equity and development. The workplace values direct feedback, customer focus, entrepreneurial energy and continuous learning through training and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.