Coach Sales Associate

About Coach

Coach is an American luxury fashion house renowned for its crafted leather goods and accessories and is part of the Tapestry portfolio. The brand blends New York heritage with contemporary design under the creative direction of Stuart Vevers and operates within a global, multi‑brand organization committed to inclusion and innovation.

Role & Responsibilities

• Act as the front‑line ambassador for the brand, consistently delivering the Coach Guide to Style and Service standards.
• Provide personalized styling and product expertise to build lasting client relationships and drive client loyalty.
• Achieve individual and store sales goals through proactive selling, cross‑selling, upselling and tailored recommendations.
• Use mobile POS, clienteling tools and social selling channels (including short‑form video) to capture customer data and promote repeat purchases.
• Develop and execute personal sales plans and meet or exceed assigned KPIs.
• Source new customers, maintain follow‑up communication and close sales across channels (in‑store, online pickup, returns, exchanges).
• Perform daily operational tasks — cash wrap, inventory processing, replenishment, visual merchandising — while maintaining service levels.
• Support inventory cycles: receive shipments, stock shelves and manage product movement between floor and stockroom.
• Maintain a clean, organized and well‑stocked sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Assist teammates across functional areas, foster a collaborative environment and contribute to brand initiatives and training.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Proficiency with POS operation and basic computer skills (iPad/laptop, mobile POS); familiarity with walkie‑talkie use and reading price/release sheets.
• Strong English communication skills (spoken and written).
• Social media savvy, experience with live‑stream shopping or video demos and clienteling/data acquisition preferred.
• Ability to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks such as bending, kneeling and climbing.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail experience and demonstrable success with omni‑channel or social selling methods are strongly preferred.

Education

High school diploma or equivalent preferred; a combination of education and related experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creative, customer‑centric service rooted in New York heritage and contemporary design. As part of Tapestry, the workplace culture prioritizes inclusivity, collaboration and continuous learning, with structured training and development programs.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.