Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house recognised for its leather goods and accessible-luxury ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasises craftsmanship, creativity, and inclusive culture while investing in employee development and omnichannel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalised service in accordance with the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through tailored styling, product knowledge, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Operate mobile POS and standard POS systems to process purchases, returns, exchanges, and online order pickups efficiently and accurately.
• Utilise clienteling tools, CRM and social selling channels — including short-form video — to capture customer data and foster engagement.
• Support daily store operations: inventory receiving and processing, replenishment, visual merchandising and maintaining sales-floor standards.
• Manage multiple customer interactions simultaneously while maintaining a high-energy, professional floor presence.
• Adhere to store policies for asset protection, cash handling and health & safety; assist teammates across functional areas as required.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and adapt behaviours accordingly.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Proven ability to meet or exceed sales targets and to develop personal sales plans.
• Proficiency with POS operation and basic computer/mobile device use (iPad, laptop, mobile POS).
• Physical capability to lift 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and navigate stockroom environments.
• Willingness to work a flexible schedule including nights, weekends, peak seasonal periods and designated public holidays.
• Strong English language proficiency. Social media savvy and experience with live‑stream shopping or video demonstrations are preferred.

Skills

Experience

At least one year of sales experience; preference for candidates with luxury or fashion retail backgrounds and demonstrated success meeting individual sales targets.

Education

High school diploma or equivalent; retail- or fashion-related coursework or certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a collaborative, creative and inclusive workplace rooted in New York design sensibility and Tapestry’s group-wide commitment to equity and development. The brand values direct feedback, entrepreneurial initiative and continuous learning within a results-oriented retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.