Coach Sales Associate

About Coach

Coach is a New York–born leather goods and fashion house within the Tapestry portfolio. The brand is known for elevated American sports-luxury leather goods and accessories, marrying craftsmanship with contemporary design. As part of Tapestry, Coach operates within a global family of maisons committed to inclusivity, innovation, and professional development.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow-up.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling channels (including short‑form video) to capture customer data and stimulate repeat purchases.
• Source new customers on the sales floor and via digital channels; manage pipeline and close transactions.
• Execute daily store operations: cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain an organised, well-stocked sales floor and stockroom while adhering to POS, asset protection and retail policies.
• Support inventory cycles and participate in store-level initiatives, training and inclusion activities.
• Collaborate with teammates across functional areas; foster a trust-based, high-energy environment and accept feedback professionally.
• Perform physical tasks as required, including regular lifting of up to 25 lbs (occasionally up to 50 lbs), climbing, bending and maneuvering stockroom and sales floor.

Qualifications

• Minimum of 1+ years of sales experience; prior luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and familiarity with mobile POS workflows.
• Experience using clienteling tools and collecting customer data to drive repeat business.
• Comfortable with social selling, short‑form video, live‑stream shopping or product video demos (preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capability to follow retail procedures, read price/release sheets and communicate clearly via walkie‑talkie when required.
• Physical ability to lift, bend and perform repetitive tasks in a fast-paced retail environment.

Skills

Experience

Minimum of 1 year in sales, with luxury retail experience strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasises inclusive, creative and customer-focused workplace values consistent with the wider Tapestry family. The brand fosters collaboration, continuous learning and a results-driven mentality while encouraging courageous, candid communication and diverse perspectives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.