Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and contemporary accessories, rooted in New York City and operating as a member of the Tapestry portfolio. The brand emphasizes craftsmanship, accessible luxury, and a metropolitan creative sensibility; as part of Tapestry, Coach benefits from a multi‑brand platform focused on innovation, inclusivity and talent development.

Role & Responsibilities

• Serve as the frontline ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service to deliver elevated, personalized shopping experiences.
• Build and sustain enduring client relationships through personalized styling, product expertise and thoughtful follow‑up to drive repeat business and brand loyalty.
• Achieve and exceed individual and store KPIs by executing personal sales plans, cross‑selling, upselling and tailored product recommendations.
• Leverage omnichannel tools—Mobile POS, clienteling platforms and social selling (including short‑form video)—to capture client data and convert engagement into sales.
• Manage day‑to‑day store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and merchandising.
• Maintain visual standards and store presentation; keep sales floor and stockroom organized and compliant with asset protection and POS procedures.
• Support inventory cycles and logistics: receive shipments, stock shelves, cycle counts and assist in product movement between selling floor and stockroom.
• Operate collaboratively within the team, assist colleagues in different functional areas as required, and participate in brand initiatives, training and inclusion activities.
• Accept and act on feedback with professionalism; maintain high energy on the floor and adapt selling techniques to fluctuating business needs.
• Perform physical tasks typical of retail operations, including regularly lifting up to 25 lbs (occasionally up to 50 lbs), bending, kneeling and climbing.

Qualifications

• Minimum of 1+ years of sales experience; prior luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proficiency operating POS systems and Mobile POS devices; comfortable using iPad/laptop for sales and clienteling tasks.
• Familiarity with clienteling practices, data capture and reading price/release sheets.
• Strong English language proficiency required.
• Social media savvy with experience or comfort using short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physically able to perform retail duties, including regular lifting and sustained periods on foot.

Skills

Experience

At least one year of retail sales experience is required; previous experience in luxury or premium retail preferred. Candidates with a mix of retail education and hands‑on selling experience will be considered.

Education

High school diploma or equivalent preferred; tertiary or vocational training in retail, fashion or customer service is a plus. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with a modern, inclusive creative spirit and operates within the Tapestry family, which emphasises equity and professional development. The retail environment rewards initiative, collaboration and a client‑centric approach while providing structured training and brand programming.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.