Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and contemporary accessories, rooted in New York and operating as part of the Tapestry portfolio. As a maison within a global house of brands, Coach emphasizes craftsmanship, modern design, and inclusive brand storytelling while offering structured training and development pathways typical of a major luxury retail employer.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalised luxury service in accordance with Coach Guide to Style and Service standards.
• Build and cultivate lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business and loyalty.
• Drive sales performance through cross-selling, upselling and tailored product recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video), capturing client data to support future outreach and omni-channel conversion.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), receive and replenish inventory, maintain visual merchandising and ensure sales floor and stockroom organisation.
• Support inventory cycles and asset protection procedures; accurately process shipments and participate in inventory counts.
• Maintain high energy on the floor, manage multiple clients simultaneously and adapt selling techniques to changing business needs.
• Participate in brand initiatives, training programs and inclusion activities; foster a collaborative, trust-based team environment and welcome feedback to refine performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop); experience with mobile POS and clienteling tools preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and manoeuvre within sales floor and stockroom environments.
• Strong English language proficiency.

Skills

Experience

Minimum of one year of sales experience, with preference for candidates who have previously worked in luxury retail or who have demonstrable clienteling and omni-channel selling experience.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creative heritage with an inclusive, collaborative workplace culture as part of the Tapestry family. The brand prioritises personal development, diversity and open feedback while encouraging entrepreneurial service and creativity at store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.