Coach Sales Associate

About Coach

Coach is a New York–born global fashion house known for elevated leather goods and accessible luxury. The brand operates as part of Tapestry, Inc., a multi‑brand fashion group, and combines product craftsmanship with an omni‑channel retail model. As an employer, Coach emphasizes client‑focused retail service, creativity, and inclusive team collaboration across stores and corporate functions.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized shopping experiences in accordance with the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling advice, product knowledge, and proactive follow‑up to drive repeat business.
• Drive individual and store sales through cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert prospects.
• Source new customers on‑floor and via social channels; manage multiple customers while maintaining high energy and professional service standards.
• Perform daily operational duties including cash wrap, inventory processing, replenishment and basic visual merchandising while adhering to POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support inventory cycles: receive shipments, stock shelves and manage product movement.
• Maintain a clean, organized sales floor and stockroom; assist teammates across functional areas and foster a collaborative, trust‑based environment.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviors to meet business needs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Experience operating POS systems and mobile POS; basic computer proficiency (iPad/laptop).
• Comfortable using clienteling tools, social selling platforms and walkie‑talkies; ability to read price/release sheets.
• Strong English proficiency and ability to work in a fast‑paced retail environment with a flexible schedule (nights, weekends, holidays).
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend and maneuver in a stockroom and sales floor environment.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and demonstrated clienteling and data acquisition skills.

Skills

Experience

At least 1 year of sales experience is required; prior luxury or premium retail experience is strongly preferred.

Education

High school diploma or equivalent; combination of education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes inclusive, client‑centric retail culture and creativity rooted in New York heritage. As part of the Tapestry family, the brand prioritizes collaboration, development and a feedback‑driven environment that rewards results and innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.