Coach Sales Associate

About Coach

Coach is a New York–born global fashion house within the Tapestry portfolio, recognised for contemporary leather goods and accessible luxury. As part of Tapestry, Coach combines heritage craftsmanship with modern retail innovation and a public commitment to inclusion and employee development.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience in accordance with Coach style and service standards.
• Build and sustain client relationships through personalised styling, product expertise and proactive follow-up to drive repeat purchases and lifetime value.
• Execute omni-channel selling using mobile POS, clienteling platforms and social selling (including short-form video and live demos) to capture customer data and close sales.
• Meet and exceed individual and store KPIs by developing and implementing personal sales plans, cross-selling and upselling tailored recommendations.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, receive shipments and replenish the sales floor.
• Maintain visual merchandising, floor standards and stockroom organisation; follow POS, asset protection and retail policy procedures.
• Support teammates across functional duties, foster a collaborative environment and participate in brand initiatives and training programs.
• Adapt selling approach to fluctuating customer volumes and maintain professional composure; contribute constructive feedback and embrace continuous learning.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and execute personalised client experiences.
• Proficiency with POS operation and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie-talkie communications.
• Strong English language proficiency.
• Social media savvy with experience or willingness to engage in short-form video, live-stream shopping or video product demonstrations (preferred).
• Ability to lift routinely 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and prolonged standing in a retail environment.

Skills

Experience

At least one year of direct sales experience, preferably within luxury retail or premium consumer brands, with a demonstrable track record of meeting individual sales targets and providing personalised client service.

Education

High school diploma or equivalent; post-secondary study or retail/customer-service certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creativity and modern luxury with a pragmatic focus on craftsmanship and customer service. As part of the Tapestry family, the brand emphasises inclusion, continuous learning and collaborative team environments where direct feedback and entrepreneurial initiative are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.