Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and recognized for crafted leather goods and modern, accessible luxury. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and commercial innovation. As an employer, Coach blends a design-led heritage with omnichannel retail practices and a company-wide commitment to equity and diversity.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and sustain client relationships through personalised styling, product expertise and tailored recommendations to drive loyalty and repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and proactive client acquisition; develop and execute personal sales plans.
• Leverage Mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert digital engagement into sales.
• Perform daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves and manage product movement between floor and stockroom.
• Maintain a clean, organised and stocked sales floor and stockroom; adhere to POS, retail policies and asset-protection procedures.
• Collaborate with teammates, participate in brand trainings and initiatives, accept feedback and adapt behaviours to support team performance and customer experience.
• Meet the physical demands of the role, including regularly lifting up to 25 lbs (occasionally up to 50 lbs), bending, climbing and maneuvering the sales floor and stockroom.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven competence with POS operation and basic computer devices (iPad, laptop) and Mobile POS systems.
• Ability to read price/release sheets and use a walkie-talkie for store communication.
• Strong English language proficiency required.
• Social media savvy with experience or comfort conducting live-stream shopping or video product demonstrations (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least one year of retail or direct sales experience; prior luxury or premium-brand retail experience preferred. Demonstrated success meeting sales KPIs and using digital clienteling or omnichannel selling tools is advantageous.

Education

High school diploma or equivalent preferred; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a New York design heritage with a modern, inclusive retail culture under the Tapestry umbrella. The workplace emphasizes teamwork, creativity, direct feedback, and customer-centric performance while supporting diversity and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.