Coach Sales Associate

Overview

Coach is an internationally recognised fashion house originating in New York and known for refined leather goods and contemporary luxury accessories. The brand is part of the Tapestry portfolio, a global house of fashion brands that emphasises creativity, inclusivity and omni‑channel retail experiences.

Role & Responsibilities

• Serve as the front‑line ambassador for the brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and nurture client relationships through product expertise, styling advice and proactive follow‑up to drive repeat business and loyalty.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (short‑form video, live‑stream demos) to capture client data and close sales.
• Achieve individual and store KPIs through cross‑selling, upselling and disciplined personal sales planning.
• Perform daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain visual merchandising standards, keep sales floor and stockroom organised, and adhere to asset protection and POS procedures.
• Support team performance by assisting colleagues across functional areas and contributing to a collaborative, trust‑based environment.
• Participate in brand initiatives, training and inclusion activities; accept and act on feedback while maintaining a calm professional demeanour.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and mobile POS devices; comfortable using iPad/laptop and walkie‑talkie communication.
• Demonstrated clienteling and client data acquisition skills; familiarity with social selling, short‑form video or live‑stream shopping is preferred.
• Strong English language proficiency (required).
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly 25 lbs (up to 50 lbs occasionally), and to climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.

Skills

Experience

At least one year of customer‑facing retail sales experience, ideally within luxury or premium fashion; experience with omni‑channel selling and social/live video commerce is preferred.

Education

High school diploma or equivalent; post‑secondary education in retail, fashion or a related field is a plus but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a creative, inclusive workplace rooted in New York heritage and contemporary design. As part of the Tapestry family, the brand emphasizes collaboration, development and equity while providing structured training and opportunities to engage in brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.