Coach Sales Associate

About Coach

Coach is a global leather‑goods and lifestyle house originating in New York and recognized for contemporary, accessible luxury. The brand operates as part of Tapestry, Inc., a global portfolio of fashion houses that emphasizes creativity, inclusivity and commercial innovation. As an employer, Coach emphasizes customer‑centric retail excellence, training and development within the broader resources and diversity initiatives of the Tapestry organization.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, delivering elevated, personalized service aligned with the Coach Guide to Style and Service.
• Develop lasting client relationships through styling, product expertise and proactive follow‑up to stimulate repeat purchases and build loyalty.
• Drive individual and store sales targets through cross‑selling, upselling and tailored product recommendations.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video and live streaming) to capture client data and convert engagements into sales.
• Execute personal sales plans and meet or exceed individual and team KPIs.
• Perform daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain impeccably merchandised and organized sales floor and stockroom; follow POS, asset protection and retail policies.
• Support inventory cycles and assist teammates across functional areas as required to sustain business flow.
• Maintain high energy and professionalism on the floor; manage multiple customers and adapt selling techniques to changing business needs.
• Participate in brand initiatives, trainings and inclusion activities; welcome feedback and adapt behaviors accordingly.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proficiency with mobile POS systems; experience using iPad/laptop and walkie‑talkie in a retail setting.
• Demonstrated clienteling skills and comfort with social selling, short‑form video, live‑stream shopping or video demos (preferred).
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Ability to lift 25 lb regularly and up to 50 lb occasionally; ability to climb, bend, kneel and navigate sales floor and stockroom.
• Strong English language proficiency.
• Combination of relevant education and experience will be considered.

Skills

Experience

At least 1 year of retail sales experience; prior luxury retail or branded clienteling experience preferred.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer‑first retail culture within the global Tapestry family, prioritizing inclusivity, feedback and development. The workplace emphasizes collaboration, courage to speak candidly, and continuous learning to adapt to changing retail dynamics.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.