Coach Sales Associate

Overview

Coach is an American luxury fashion house best known for leather goods, handbags and ready-to-wear. As a member of the Tapestry portfolio, Coach combines contemporary design with heritage craftsmanship and positions itself as an accessible-luxury brand that prizes creativity, inclusivity and commercial innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering elevated, personalized customer service aligned with Coach’s Guide to Style and Service.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow-up to encourage repeat business.
• Drive individual and store sales performance through cross-selling, upselling and execution of personal sales plans to meet or exceed KPIs.
• Leverage omnichannel tools — mobile POS, clienteling platforms and social selling (including short-form video) — to capture client data and convert interactions into sales.
• Process transactions accurately and efficiently (purchases, returns, exchanges, ship‑to‑store/online pickups) while adhering to POS and asset-protection procedures.
• Execute daily store operations: receive and process inventory, replenish merchandise, maintain visual merchandising standards and keep sales floor and stockroom organized.
• Support inventory cycles and asset management activities, including shipment receiving, stock movement and cycle counts.
• Collaborate with teammates across functional areas, foster a trust-based team environment and participate in brand initiatives and training programs.

Qualifications

• Minimum of 1 year of sales experience in a retail environment; luxury retail experience highly preferred.
• Proven ability to operate POS systems and basic digital devices (e.g., iPad, laptop); familiarity with mobile POS workflows and walkie‑talkie communication.
• Demonstrated social-selling aptitude and comfort with live-stream shopping or video demos preferred.
• Physical ability to lift regularly up to 25 lb (up to 50 lb occasionally), climb, bend, kneel and perform sustained floor/stockroom duties.
• Availability to work a flexible schedule including nights, weekends, busy season periods and public holidays.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience; prior exposure to luxury retail, omnichannel selling and social/live-video commerce is preferred. Experience meeting individual sales targets and using clienteling tools to grow clientele is highly desirable.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes a creative, inclusive and client-centric workplace rooted in craftsmanship and modern design. As part of the Tapestry group, the brand emphasizes development, equity and cross‑brand learning while encouraging collaboration and commercial ambition at the store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.