Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build and maintain lasting client relationships through personalized styling, comprehensive product expertise, and fashion guidance
• Drive sales performance through strategic cross-selling, upselling, and tailored product recommendations aligned with customer needs
• Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
• Develop and execute personalized sales plans; consistently meet or exceed individual and team KPIs
• Source new customers, cultivate relationships, and execute targeted follow-up strategies to close sales
• Maintain high energy on the sales floor, manage multiple concurrent customer interactions, and adapt selling techniques to evolving business requirements
• Execute daily operational tasks including cash wrap processing, inventory management, stock replenishment, and visual merchandising while maintaining service excellence
• Maintain sales floor and stockroom organization, cleanliness, and adequate stock levels; strictly adhere to retail policies, POS procedures, and asset protection protocols
• Process transactions with efficiency and accuracy including purchases, returns, exchanges, and online order pickups
• Actively support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Provide cross-functional support to teammates across operational areas as required
• Foster a collaborative, trust-based team environment and encourage high performance standards among colleagues
• Participate actively in brand initiatives, training programs, and diversity and inclusion activities
• Welcome constructive feedback, demonstrate behavioral adaptability, and maintain professionalism under pressure

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Proven knowledge of current fashion trends and competitive landscape analysis
• Demonstrated proficiency with POS operation and basic computer skills including iPad, laptop, and mobile POS systems
• Ability to read price sheets and release schedules accurately
• Strong English language proficiency
• Ability to thrive in fast-paced retail environments
• Preferred: Experience with luxury retail, social media engagement, live-stream shopping, video content creation, clienteling platforms, and customer data acquisition

Skills

Experience

1+ years of sales experience in retail environments, with luxury retail experience strongly preferred. Demonstrated track record of meeting and exceeding sales targets. Experience with omni-channel retail, customer relationship management, and digital selling platforms is advantageous.

Education

High school diploma or equivalent; additional education in fashion, retail management, or business is valued but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from EUR 28,000 to EUR 35,000 per annum.

Benefits

Attractive employee discount; compelling incentive programme; 1 paid volunteering day per year with opportunities to participate in global projects; learning and development opportunities via the Ambassador Programme; internal mobility and career progression pathways; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; inclusive and innovative working environment.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.