Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques as needed
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain sales floor and stockroom cleanliness, organization, and stock levels while adhering to retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail
• Knowledge of fashion trends and competitive landscape
• Proficiency with POS systems, basic computer literacy (iPad, laptop, mobile POS), walkie-talkie operation, and ability to read price and release sheets
• Ability to work at a fast pace; capable of lifting 25 lbs regularly and up to 50 lbs occasionally; comfortable climbing, bending, kneeling, and maneuvering the sales floor and stockroom
• Strong English language proficiency
• Flexibility to work a schedule accommodating nights, weekends, peak seasons, and high-traffic retail days including public holidays

Skills

Experience

Minimum 1 year of sales experience required, preferably in a luxury retail environment. Experience with luxury fashion retail, social media marketing, live-stream shopping demonstrations, video content creation, and customer data acquisition are strongly preferred.

Education

No specific educational qualification mandated; a combination of relevant sales experience and education will be considered.

Workplace

Compensation

The base compensation for this position ranges from EUR 28,000 to EUR 35,000 per annum.

Benefits

Inclusive and innovative working environment, internal mobility and career progression opportunities, 1 paid volunteering day per year with access to global volunteering projects, learning and development opportunities through the Ambassador Programme, regular social events, equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.