Coach Sales Associate

Overview

Coach is an American luxury fashion house known for premium leather goods and contemporary accessories. Operating as part of the Tapestry portfolio, Coach blends heritage craftsmanship with modern design and places emphasis on diversity, inclusion, and talent mobility across its global retail network.

Role & Responsibilities

• Act as a frontline ambassador for the Coach brand, delivering an elevated, personalized luxury shopping experience in line with Coach style and service standards.
• Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and tailored product recommendations; develop and execute personal sales plans.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert engagements into sales.
• Operate the POS efficiently for purchases, returns, exchanges and online order pickups while adhering to asset protection procedures.
• Support daily store operations: inventory intake, replenishment, visual merchandising, stockroom maintenance and inventory cycles.
• Maintain high-floor energy, manage multiple customers, adapt selling techniques to business needs and assist teammates across functional areas.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate professional composure.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proficiency with POS systems and basic IT devices (Mobile POS, iPad, laptop); ability to read price/release sheets and use walkie‑talkies.
• Demonstrable clienteling and data acquisition capability; comfortable using social selling and short‑form video to engage customers (preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule including evenings, weekends, peak seasons and public holidays.
• Customer‑centric attitude, resilience in a fast‑paced environment and a collaborative mindset.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or premium retail; demonstrable track record of meeting sales KPIs and delivering personalized client service.

Education

High school diploma or equivalent; vocational retail, fashion or customer-service qualification is a plus.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year; learning & development via the Ambassador Programme; regular social events; employee resource groups and regional inclusion initiatives; attractive employee discount; incentive programme.

Culture

Coach operates within the Tapestry family and blends heritage craftsmanship with contemporary creativity. The workplace emphasizes inclusion, diversity and internal mobility, promoting collaboration, ongoing learning and employee resource groups to foster a supportive retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.