Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and tailored fashion advice
• Drive sales through cross-selling, upselling, and recommendations that support personal and team KPIs
• Utilize mobile POS, clienteling platforms, and social selling tools to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans while meeting or exceeding individual and store performance targets
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, stock replenishment, and visual merchandising while maintaining service standards
• Keep the sales floor and stockroom clean, organized, and well-stocked; follow POS, inventory, and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required and foster a collaborative environment
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, maintain composure, and adapt behaviors in a professional manner

Qualifications

• 1+ years of sales experience (luxury retail preferred) with knowledge of fashion trends and competitors
• Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), walkie-talkie operation, and ability to read price/release sheets
• Strong English language proficiency
• Ability to work a flexible schedule including nights, weekends, peak seasons, and public holidays
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and maneuver the sales floor and stockroom
• Luxury retail background and social media savvy (preferred)
• Experience with live-stream shopping, video demonstrations, or clienteling and data acquisition (preferred)

Skills

Experience

1+ years of sales experience, preferably in luxury retail, with demonstrated knowledge of fashion trends and competitive landscape. A combination of relevant education and practical experience will be considered.

Education

No specific educational requirement stated; a combination of education and relevant sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.