Coach Sales Associate
Coach — Part-time Sales Associate in Rocky View, Alberta. Temporary retail role at Crossiron Mills delivering luxury client service and omni‑channel selling.
Overview
Coach is a global fashion house within the Tapestry portfolio, known for leather goods, ready-to-wear, and accessories that blend contemporary design with artisanal craftsmanship. As part of Tapestry, Coach operates across international retail and wholesale channels and emphasizes creativity, inclusivity, and customer-centric retail experiences.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service consistent with brand standards.
- Build and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to encourage repeat purchases.
- Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert omni-channel demand.
- Perform daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising, online order pickup and transaction processing (purchases, returns, exchanges).
- Support inventory cycles by receiving shipments, stocking merchandise and managing product movement between sales floor and stockroom.
- Maintain a clean, organized sales floor and stockroom; follow POS, asset protection and retail policy procedures.
- Collaborate with teammates, participate in brand training initiatives, and contribute to a trust-based, high-performance team environment.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven ability to operate POS systems and basic computing devices (iPad/laptop, Mobile POS); familiarity with walkie-talkie communication.
- Strong English language proficiency.
- Demonstrated social media savvy and experience with live-stream shopping or video demos preferred.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout sales floor and stockroom.
Skills
Experience
At least one year of retail sales experience, preferably within a luxury fashion environment; experience with omni-channel selling, clienteling and social/live-stream commerce is advantageous.
Education
High school diploma or equivalent; a combination of education and retail experience will be considered.
Workplace
The successful candidate will be located in Rocky View, Alberta, Canada, with easy access to Calgary. 5 luxury roles are listed in Rocky View on Cerulean. Across the Alberta region, Cerulean lists 16 open positions. Cerulean currently advertises 251 open roles in Canada, including 5 added in the last 48 hours.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive and customer-centric retail culture anchored in craftsmanship and contemporary design. As part of Tapestry, the employer emphasizes diversity, learning and development, and collaborative team performance across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.