Coach Sales Associate

About Coach

Coach is a New York–born global fashion house known for leather goods and accessible luxury design. The brand operates within the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusivity, and commercial innovation. As an employer, Coach positions itself as design-led and customer-centric, combining heritage craftsmanship with contemporary retail practices.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver an elevated, personalized shopping experience through styling, product knowledge, and tailored recommendations that drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Engage clients across channels using mobile POS, clienteling tools, social selling platforms and short-form video to capture data and stimulate omni‑channel demand.
• Manage daily store operations including transactions (purchases, returns, exchanges, online pickups), cash wrap, inventory processing and replenishment.
• Support visual merchandising and maintain the sales floor and stockroom in a clean, organized and fully stocked condition.
• Participate in inventory cycles: receive shipments, stock shelves and execute product movement and loss‑prevention procedures.
• Source and follow up with prospective customers to close sales and nurture ongoing relationships.
• Adapt selling techniques to business needs, maintain high energy on the floor and assist teammates across functional areas as required.
• Take part in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency in English.
• Operational knowledge of POS systems and basic computer proficiency (iPad/laptop, mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Capacity to work a flexible schedule, including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and maneuver in a retail environment.
• Preferred: social media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition skills.

Skills

Experience

At least 1+ years of retail sales experience with demonstrated ability to meet sales targets; prior luxury or fashion retail experience and omni‑channel selling exposure preferred.

Education

High school diploma or equivalent; combination of education and related experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creativity with a commercial, customer-first mindset and is part of the Tapestry family, which prioritizes inclusivity and equity. The workplace emphasizes collaboration, continuous learning, and a performance-driven approach balanced with development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.