Coach Sales Associate

Overview

Coach is a global fashion house renowned for leather goods, accessories and ready-to-wear. Operating as a marquee brand within the Tapestry portfolio, Coach blends contemporary design with craftsmanship and omnichannel retailing. The brand is known for its emphasis on creativity, customer experience and inclusive workplace practices under the broader Tapestry group.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, upholding the Coach Guide to Style and Service and delivering elevated, personalized luxury service.
• Build and maintain lasting client relationships through personalized styling, expert product knowledge and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets by executing personal sales plans, cross-selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream) to capture data and convert opportunities across channels.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), perform inventory receiving and replenishment, and execute visual merchandising standards.
• Maintain a well-organized sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support teammates across functional areas, foster a collaborative environment, and participate in brand initiatives and training programs.
• Adapt selling techniques to fluctuating traffic, manage multiple customers simultaneously, and maintain a calm, professional demeanour under pressure.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to operate POS systems and mobile POS; comfortable using iPad/laptop, walkie-talkie and reading price/release documentation.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Physical ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre in sales floor and stockroom environments.
• Social media savvy and familiarity with clienteling, live-stream shopping or video demonstrations is preferred.

Skills

Experience

Minimum of 1+ years of sales experience; previous luxury retail experience is preferred. Demonstrated success meeting KPIs and working in fast-paced, customer-facing retail environments.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, customer-centric retail culture that values inclusivity and continuous learning. As part of the Tapestry family, the brand emphasizes collaboration, diversity and development across omnichannel selling environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.