Coach Sales Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods and modern accessories, rooted in New York City and known for elevated, accessible luxury. The brand is part of Tapestry, Inc., a global house of fashion brands that emphasizes creativity, inclusivity, and innovation across retail and product development.

Role & Responsibilities

• Act as a front-line ambassador consistently delivering the Coach Guide to Style and Service standards and personalized styling advice.
• Build and maintain lasting client relationships through proactive clienteling, follow-up, and tailored recommendations to drive repeat business.
• Achieve individual and store KPIs by executing personal sales plans, cross-selling, and upselling.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert engagements into sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain visual merchandising standards and keep the sales floor and stockroom clean, organized and well stocked.
• Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Adhere to loss-prevention, POS and company retail policies; lift and move product as required (regularly up to 25 lbs, occasionally up to 50 lbs).

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and comfort using mobile POS.
• Strong English language proficiency required.
• Social media savvy with experience in short-form video, live-stream shopping or video demos preferred.
• Ability to read price/release sheets and use walkie-talkies for store communication.
• Physical ability to climb, bend, kneel and lift merchandise as required.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail or premium brand experience and demonstrable results in clienteling and sales performance are preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a client-centric ethos within a fast-paced retail environment. As part of the Tapestry group, the brand promotes professional development, diversity and collaborative team performance across its stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.