Coach Sales Associate

About Coach

Coach is a New York–born global fashion house and member of the Tapestry portfolio, recognised for accessible luxury leather goods, ready-to-wear, and accessories. As part of Tapestry, Coach operates within a multi-brand group that emphasises creativity, inclusivity, and omni-channel retail innovation.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering elevated, personalised service aligned with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and team sales KPIs through cross-selling, upselling, and tailored recommendations; develop and execute personal sales plans.
• Operate mobile POS and in-store technology to process transactions, capture client data, and support omni-channel fulfilment (returns, exchanges, online pickups).
• Utilise clienteling tools and social selling (including short-form video and live-stream shopping) to acquire and engage customers.
• Perform daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising, receiving shipments, and stockroom maintenance.
• Maintain floor readiness, assist teammates across functional areas, and adhere to POS, inventory, and asset-protection procedures.
• Participate in brand initiatives and training; foster a collaborative, trust-based team environment and respond constructively to feedback.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven competence with POS operation and basic computer devices (iPad/laptop, Mobile POS).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel, and manoeuvre stockroom and sales floor.
• Strong English language proficiency; a combination of education and experience will be considered.
• Social media savvy and experience with live-stream shopping or product video demos preferred.

Skills

Experience

At least 1 year of retail sales experience; prior luxury or premium brand retail experience is preferred and will be considered positively.

Education

No specific degree required; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasises creativity, inclusivity, and collaborative team environments. The brand prioritises customer-centric service, continuous learning, and an open culture where constructive feedback and diversity of thought are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.