Coach Sales Associate
- Location
- PortsmouthEnglandUK
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- £28,080–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 10, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate, Portsmouth Gunwharf Quays Outlet. Part-time luxury retail role blending personalized client service with omni-channel selling and store operations.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers and maintain relationships to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and stocked according to retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in all interactions
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems, iPad/laptop, mobile POS technology, and walkie-talkies
- Ability to read price tags, release sheets, and promotional materials
- Strong English language proficiency
- Knowledge of current fashion trends and competitor offerings
- Ability to work flexibly in a fast-paced retail environment
- Luxury retail background (preferred)
- Social media savvy and experience with live-stream shopping or video content creation (preferred)
- Experience with clienteling systems and customer data acquisition (preferred)
Skills
Experience
Minimum 1+ years of sales experience, with luxury retail background strongly preferred. Candidates should demonstrate familiarity with fashion trends, competitor analysis, and fast-paced retail operations. Experience with mobile and omni-channel selling platforms, clienteling, and digital customer engagement tools is advantageous.
Education
No specific formal education requirement stated; a combination of retail sales experience and relevant qualifications will be considered.
Workplace
The successful candidate will be located in Portsmouth, England, UK.
Compensation
The base compensation for this position ranges from GBP 28,080 to GBP 30,000 per annum.
Benefits
Employee discount, paid volunteering day (1 day per year), learning and development opportunities through the Ambassador Programme, internal mobility and career progression opportunities, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, and compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Brand Ambassador», «Customer Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.