Coach Sales Associate
- Location
- PortsmouthEnglandUK
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- £28,080–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Portsmouth, UK. Luxury retail role delivering personalized customer experiences, meeting sales targets, and supporting store operations.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, stock replenishment, and visual merchandising
- Maintain sales floor and stockroom organization, cleanliness, and stock levels while adhering to retail policies and asset protection procedures
- Process transactions efficiently across purchases, returns, exchanges, and online order pickups
- Support inventory cycles through shipment receipt, shelf stocking, and product movement management
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor under pressure
Qualifications
- 1+ years of sales experience, preferably in luxury retail
- Knowledge of fashion trends and competitive landscape
- Demonstrated proficiency with POS systems and mobile point-of-sale technology
- Basic computer literacy with iPad and laptop platforms
- Strong English language proficiency
- Ability to work effectively in a fast-paced retail environment
- Flexible schedule availability including evenings, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of sales experience, preferably in a luxury retail environment. Experience with POS systems, mobile commerce, clienteling platforms, and live-stream or video commerce is desirable.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Portsmouth, England, UK.
Compensation
The base compensation for this position ranges from GBP 28,080 to GBP 30,000 per annum.
Benefits
Inclusive and innovative working environment, internal mobility and career progression opportunities, 1 paid volunteering day per year with access to global volunteer projects, learning and development through the Ambassador Programme, regular social events, equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, and compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.