Coach Sales Associate
Coach is hiring a Part‑Time Sales Associate in Portsmouth, UK (Gunwharf Quays) — deliver luxury retail service, omni‑channel selling and clienteling.
Overview
Coach is an American luxury fashion house best known for leather handbags, accessories and ready-to-wear, operating global retail and outlet networks. The brand is part of the Tapestry portfolio, a multinational house of consumer luxury brands; as an employer it combines heritage craftsmanship with contemporary, customer‑centric retailing across owned stores and digital channels.
Role & Responsibilities
- Act as the frontline ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
- Achieve and exceed individual and store sales KPIs through cross‑selling, upselling and tailored recommendations.
- Execute omnichannel selling: process transactions, manage online order pickups, and convert digital leads using mobile POS and clienteling tools.
- Capture and maintain client data via clienteling systems and social selling platforms to support retention and repeat purchases.
- Maintain high energy and professionalism on the sales floor while managing multiple customers and adapting selling techniques to business needs.
- Perform daily operational tasks including cash wrap, inventory receiving and processing, replenishment, visual merchandising and stockroom organisation.
- Adhere to store policies, POS procedures and asset protection protocols to safeguard merchandise and cash.
- Support inventory cycles and participate in stock counts and product movement between floor and stockroom.
- Contribute to a collaborative team environment, participate in training, brand initiatives and inclusion activities, and mentor colleagues when required.
Qualifications
- Minimum 1+ year of sales experience; prior luxury retail experience strongly preferred.
- Proven ability to meet sales targets and execute personal sales plans.
- Demonstrable competence with POS operation and basic digital tools (iPad/laptop, Mobile POS).
- Strong English language proficiency.
- Flexible availability to work nights, weekends, peak seasons and public holidays as required by retail trading hours.
- Social media savvy and experience with live‑stream shopping or video demonstrations preferred.
- Comfort working in a fast‑paced, high‑traffic retail environment and following operational procedures.
Skills
Experience
At least one year of direct sales experience, with previous luxury or premium retail background preferred; demonstrable track record of meeting sales targets and using clienteling/omnichannel tools.
Education
No specific degree required; a combination of relevant retail education and hands‑on sales experience will be considered.
Workplace
The successful candidate will be located in Portsmouth, Hampshire, UK, with easy access to London.
Benefits
Internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; attractive employee discount; compelling incentive programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils).
Culture
Coach emphasises craftsmanship, contemporary American luxury and a client‑first retail ethos. The workplace culture is inclusive and team‑oriented, with a focus on development, creativity and serving diverse customers through personalised experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Style Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.