Coach Sales Associate

About Coach

Coach is an American luxury fashion house rooted in New York and recognized for leather goods, accessories and ready-to-wear. The brand sits within the Tapestry portfolio, a global house of brands that emphasizes design-driven product, inclusive brand positioning and cross-brand retail capabilities. As an employer, Coach balances heritage craftsmanship with contemporary retail innovation and global omni-channel operations.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying Coach service and style standards.
• Build and nurture lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business.
• Achieve and exceed individual and store sales KPIs via cross-selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream shopping) to capture client data and convert engagements.
• Develop and execute personal sales plans aligned with team objectives.
• Manage daily retail operations: process transactions (sales, returns, exchanges, online pickups), cash wrap procedures and basic inventory processing.
• Support inventory cycles including receiving shipments, replenishment and stockroom organisation.
• Maintain sales floor presentation and assist with visual merchandising to uphold brand standards.
• Collaborate with teammates across functional areas, foster a trust-based environment and participate in brand initiatives and training.
• Uphold asset protection procedures and company retail policies while maintaining a calm, professional demeanour in high-traffic periods.
• Perform physically demanding tasks as required (regularly lift at least 25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proven ability to operate POS systems and mobile POS platforms (iPad/laptop experience).
• Familiarity with clienteling, data acquisition and social selling techniques; experience with live-stream shopping or video demos is an advantage.
• Comfortable using retail communications tools such as walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capable of performing physical retail tasks including lifting, climbing, bending and stockroom duties.

Skills

Experience

Minimum of one year of retail sales experience; luxury retail and omni-channel selling experience is preferred. Demonstrated track record of meeting sales targets and applying clienteling techniques is advantageous.

Education

No specific degree required; a combination of relevant education and hands-on retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 16.75 to CAD 19 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach blends heritage craftsmanship with contemporary, inclusive brand energy and a collaborative retail culture. Employees are encouraged to learn on the fly, contribute creatively and participate in diversity and inclusion initiatives across the Tapestry family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.