Coach Sales Associate

About Coach

Coach is a New York–born global fashion house recognized for modern, crafted leather goods and accessories. As a member of the Tapestry portfolio, Coach operates within a family of consumer brands and emphasizes design-led product, accessible luxury positioning, and inclusive, customer-focused retail experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales goals by executing personal sales plans, cross-selling, upselling and meeting KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video) to capture client data and close sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain visual merchandising and store presentation standards; keep sales floor and stockroom clean, organized and fully stocked.
• Adopt asset-protection and POS procedures and assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion activities; accept feedback and adapt behavior while maintaining a professional demeanor.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS systems and mobile POS; comfortable using iPad/laptop and walkie-talkie.
• Strong English language proficiency.
• Social media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail experience is preferred. A combination of formal education and relevant experience will be considered.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a design-led, client-centric retail culture rooted in inclusivity and collaboration. As part of the Tapestry family, the brand emphasizes diversity, ongoing training and a performance-oriented environment where creativity and direct feedback are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.