Coach Sales Associate

About Coach

Coach is a New York–rooted luxury fashion house known for leather goods and accessories, and is a member of the Tapestry portfolio. The brand emphasizes craftsmanship, modern American design, and accessible luxury while benefiting from the global resources and inclusive ethos of the Tapestry group.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve personal and store sales targets through cross-selling, upselling, and executing personal sales plans and KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert opportunities.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments and perform inventory cycles.
• Maintain visual merchandising standards, keep sales floor and stockroom organized and stocked, and follow asset protection and POS procedures.
• Adapt selling techniques to multiple customers simultaneously and support teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a calm, professional demeanor.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven POS operation and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with walkie-talkie communication and reading price/release sheets.
• Social media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition preferred.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to climb, bend and kneel as required on the sales floor.

Skills

Experience

At least 1 year of sales experience; prior luxury retail experience is strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines contemporary American design with a collaborative, inclusive workplace rooted in New York creative energy. As part of Tapestry, the brand emphasizes professional development, diversity and training to cultivate engaged teams who deliver high‑touch client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.