Coach Sales Associate
- Location
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 7, 2026
About Coach
Coach is a global fashion house renowned for its leather goods and accessible luxury ready-to-wear. The brand is part of Tapestry, Inc., a house of global lifestyle brands; as an employer Coach emphasizes craftsmanship, contemporary design, and omni-channel retail excellence within a forward-looking, inclusive corporate group.
Coach: Part-time Sales Associate in Pittsburgh, PA (Ross Park Mall) — deliver elevated luxury retail service and drive omni-channel sales.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, consistently delivering elevated, personalized luxury service aligned with Coach standards.
- Build and maintain lasting client relationships through personalized styling, product expertise, proactive outreach, and thoughtful follow-up.
- Drive sales performance through cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture customer data, convert traffic and encourage repeat purchases.
- Execute daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment, and basic visual merchandising.
- Maintain a high-energy sales floor: manage multiple customers, adapt selling techniques to traffic, and uphold asset protection and POS policies.
- Support inventory cycles and stockroom organization; receive shipments, process inventory, and maintain organized product movement.
- Collaborate with teammates across functional areas, contribute to a trust-based team environment and participate in training and brand initiatives.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
- Proficiency with POS operation and basic computer/mobile devices (iPad/laptop, Mobile POS); familiarity with clienteling tools and social selling platforms preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and holidays.
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver in the sales floor and stockroom.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail sales experience is required, with prior luxury retail or fashion experience preferred. Experience using mobile POS and clienteling platforms, and familiarity with social/live selling are advantageous.
Education
No specific degree required; a combination of education and retail experience will be considered.
Workplace
The successful candidate will be located in Pittsburgh, Pennsylvania, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, customer-centric environment that values courage, collaboration and continuous learning. As part of Tapestry, the brand emphasizes inclusion, development and supportive retail leadership while encouraging experimentation in omni-channel selling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Sales Advisor», «Client Relations Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.