Coach Sales Associate

Overview

Coach is an American leather‑goods and fashion house known for premium handbags, accessories and ready‑to‑wear. The brand operates globally and is part of the Tapestry portfolio, a multi‑brand group that emphasizes design-led product, inclusive culture and omnichannel retail experiences.

Role & Responsibilities

• Act as the primary ambassador of the Coach brand by delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through styling, product expertise, tailored recommendations and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Use mobile POS, clienteling tools and social selling (including short‑form video and live demonstrations) to capture data and convert leads.
• Perform daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Maintain visual merchandising standards, keep sales floor and stockroom organized and compliant with asset protection policies.
• Support inventory cycles (receiving shipments, stocking, product movement) and assist teammates across functional areas as required.
• Sustain a high‑energy presence on the floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Participate in brand initiatives, mandatory trainings and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Proficiency with POS systems and basic computer devices (iPad, laptop); experience with Mobile POS, clienteling platforms and social selling.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver in a retail/storeroom environment.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury or premium fashion retail and familiarity with omnichannel selling and clienteling is strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach fosters a design‑driven, inclusive workplace that prizes creativity, customer focus and collaboration. As part of the Tapestry family, the brand emphasizes professional development, equity and cross‑brand learning within a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.