Coach Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessible-luxury ready-to-wear. Part of the Tapestry portfolio, Coach combines New York heritage sensibilities with contemporary design and an emphasis on craftsmanship, brand storytelling, and inclusive workplace practices.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalised luxury service in accordance with Coach Guide to Style and Service standards.
• Build and sustain client relationships through styling advice, product expertise and proactive follow-up to drive repeat business and lifetime value.
• Achieve individual and store sales targets by executing cross-selling, upselling and tailored recommendations; develop and implement personal sales plans and KPIs.
• Operate mobile POS and clienteling tools, leverage social selling and short-form video to capture customer data and convert online and in-store opportunities.
• Execute daily store operations including cash wrap, receiving shipments, inventory processing, replenishment and visual merchandising while maintaining presentation standards.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and adhere to POS, retail policies and asset protection procedures.
• Maintain an organised, fully stocked sales floor and stockroom; support inventory cycles and product movement.
• Collaborate with teammates across functional areas, foster a trust-based environment, and participate in brand initiatives, training and inclusion activities.
• Adapt to high-traffic periods and fluctuating business needs while maintaining professional composure and receptiveness to feedback.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer use (iPad/laptop) and familiarity with mobile POS and clienteling workflows.
• Strong English language proficiency required.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and perform tasks that require climbing, bending and kneeling.

Skills

Experience

Minimum 1+ years of sales experience; luxury retail experience preferred. Demonstrated ability to meet sales KPIs and deliver personalised client experiences.

Education

High school diploma or equivalent; combination of education and sales experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises creativity, customer focus and an inclusive, collaborative environment rooted in its New York heritage. As part of Tapestry, the brand champions diversity and ongoing development, blending high‑energy retail performance expectations with learning and career mobility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.