Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for leather goods and modern accessories, rooted in New York City. The brand is part of the Tapestry portfolio, a global house of fashion brands, and emphasizes craftsmanship, accessible luxury and a progressive, inclusive workplace.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience in line with Coach service standards.
• Build and maintain lasting client relationships through product knowledge, personalized styling and proactive follow-up to encourage repeat business.
• Drive sales by executing cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream shopping) to capture customer data and convert interactions into purchases.
• Develop and execute personal sales plans and contribute to team performance targets.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock, and support inventory cycles.
• Maintain visual merchandising standards and ensure the sales floor and stockroom are organized, clean and properly stocked.
• Support teammates across functional areas, participate in brand initiatives and training, and foster a collaborative, trust-based team environment.
• Adhere to retail policies, POS procedures and asset protection practices while maintaining a calm, professional demeanor under pressure.
• Perform physical tasks required by the role, including regular lifting up to 25 lbs and occasional lifting up to 50 lbs; bending, kneeling and safe maneuvering of stockroom and sales floor.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and execute personal sales plans.
• Experience operating POS systems and basic computer proficiency (iPad/laptop); familiarity with mobile POS and walkie‑talkie use.
• Strong English proficiency required.
• Social media savvy with experience in social selling, short-form video or live-stream demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform required physical tasks related to stocking and inventory handling.

Skills

Experience

At least one year of customer-facing sales experience is required; prior luxury retail experience is strongly preferred. A combination of formal education and relevant retail experience will be considered.

Education

High school diploma or equivalent; combination of education and retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage with contemporary design sensibilities and places strong emphasis on inclusivity and professional development. The brand fosters a collaborative retail culture that values creativity, customer focus and measurable performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.