Coach Sales Associate

Overview

Coach is a global fashion house renowned for its elevated leather goods and accessories, operating as a member of the Tapestry portfolio. The brand combines New York creativity with modern luxury retailing and sits within a global house of consumer fashion brands committed to inclusivity and innovation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
• Drive revenue through proactive selling: cross-selling, upselling and tailored product recommendations to meet personal and store KPIs.
• Develop and execute personal sales plans and maintain client relationships using clienteling tools and data capture techniques to encourage repeat purchases.
• Operate Mobile POS and process transactions efficiently for purchases, returns, exchanges and online order pickups.
• Leverage social selling and short-form video/live-stream shopping to acquire new clients and promote product stories.
• Maintain visual merchandising standards and execute replenishment, inventory processing and stockroom organization during inventory cycles.
• Perform daily operational tasks at the cash wrap, follow POS and asset protection procedures, and support loss-prevention policies.
• Manage multiple customers on the floor with high energy, adapt selling techniques to business needs, and assist teammates across functional areas.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.
• Perform routine physical tasks including lifting up to 25 lbs regularly (occasionally to 50 lbs), climbing, bending and maneuvering in sales and stock areas.

Qualifications

• Minimum 1+ years of sales experience; luxury retail background preferred. A combination of education and relevant experience will be considered.
• Proven ability to operate POS systems and mobile devices (iPad/laptop); comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to perform retail tasks (regularly lift ~25 lbs; occasionally up to 50 lbs).
• Preferred: social media savvy with experience in live-stream shopping or video demos, clienteling, and digital data acquisition.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury retail and omni-channel selling is preferred, with demonstrated competency using mobile POS and clienteling platforms.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York creative energy with a customer-centric, inclusive workplace ethos under the Tapestry umbrella. The brand emphasizes collaboration, continuous learning and a meritocratic approach to development within a high‑performing retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.