Coach Sales Associate
About Coach
Coach is a global American fashion house known for leather goods and accessories and is part of the Tapestry portfolio, a multinational house of brands. The label emphasizes design-forward product, accessible luxury positioning and omni-channel retailing across standalone boutiques and department-store concessions.
Coach in Palo Alto, CA seeks a Part-time Sales Associate to deliver luxury retail service, drive omni-channel sales and execute clienteling.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
- Drive individual and store sales by building lasting client relationships, executing personal sales plans, and achieving or exceeding KPIs through cross-selling and upselling.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data, promote repeat purchases and support omni-channel purchase flow.
- Manage daily store operations including cash wrap, processing transactions (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
- Maintain sales floor and stockroom standards, follow POS and asset-protection procedures, and support inventory cycles and stock accuracy.
- Source and follow up with new customers, adapt selling techniques to multiple customers and high-traffic periods, and contribute to team performance.
- Participate in brand initiatives, training and inclusion activities; accept feedback and adapt professional behavior to maintain a calm, service-oriented demeanor.
- Assist teammates across functional areas as required and foster a collaborative, trust-based store environment.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience preferred.
- Proficiency with POS operation and basic computer use (iPad, laptop); familiarity with Mobile POS and walkie-talkie use.
- Strong English language proficiency.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
Skills
Experience
At least 1 year of sales experience is required; prior luxury retail experience is preferred. Experience with social media selling, live-stream shopping or video demonstration formats and clienteling/data acquisition is an advantage.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates within the Tapestry group and emphasizes creativity, inclusivity and customer-focused service. The workplace culture values continuous learning, collaboration and direct, actionable feedback, with formal development and inclusion programs supporting employee growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Store Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.