Coach Sales Associate

Location
Employment Full-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 10, 2026
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Coach is hiring a Sales Associate at Coach Mallorca Outlet in Palma de Mallorca, Spain — deliver personalized luxury retail service and drive omni-channel sales.

Overview

Coach is a global American luxury fashion house known for its leather goods, accessories and elevated ready-to-wear. The brand is part of the Tapestry portfolio, a multi-brand luxury group that emphasizes creativity, inclusion and cross-brand career mobility.

Role & Responsibilities

  • Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with brand standards.
  • Build and maintain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat purchases.
  • Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
  • Operate mobile POS and traditional POS to process purchases, returns, exchanges and online order pickups accurately and efficiently.
  • Use clienteling tools, social selling platforms and short-form video to capture client data, source new customers and encourage repeat business.
  • Support daily store operations including inventory receipt and processing, replenishment, visual merchandising and cash-wrap duties.
  • Maintain a high-energy, organized sales floor and stockroom; adhere to asset protection, POS and retail policies.
  • Collaborate with teammates, participate in brand initiatives and training, and contribute to a trust-based team environment.

Qualifications

  • Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
  • Proven ability to operate POS systems and mobile POS (iPad/laptop); comfortable with basic retail technology and walkie-talkie use.
  • Strong English proficiency required for the role (per EU specification).
  • Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
  • Social-media savvy with experience in social selling, live-stream shopping or video demos and clienteling/data acquisition preferred.
  • Customer-focused, adaptable under pressure, and professional demeanor with strong interpersonal skills.

Skills

mobile POS clienteling tools social selling platforms short-form video iPad POS walkie-talkie personalized clienteling cross-selling and upselling visual merchandising inventory processing cash handling multi-tasking

Experience

At least one year of sales experience, ideally within luxury or premium retail; demonstrable track record of meeting sales targets and executing clienteling strategies.

Education

High school diploma or equivalent; a combination of relevant education and practical retail experience will be considered. Vocational training in retail or customer service is advantageous.

Workplace

This position is based in Palma de Mallorca, Balearic Islands, Spain.

Benefits

Inclusive, innovative working environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.

Culture

Coach emphasizes creative, customer-centric retail with a collaborative team culture shaped by Tapestry’s commitment to diversity, equity and inclusion. The environment values career mobility, continuous learning and community engagement while maintaining high standards of service and brand representation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Advisor», «Client Advisor», «Store Sales Specialist», «Luxury Retail Associate», «Personal Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.