Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house within the Tapestry portfolio, known for leather goods, accessories and modern American luxury. As part of Tapestry, Coach benefits from a global brand network and a commitment to inclusive hiring, creative direction, and business innovation while maintaining a strong focus on craftsmanship and customer experience.

Role & Responsibilities

• Act as the frontline ambassador for Coach, delivering an elevated, personalized shopping experience in line with Coach standards of style and service.
• Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to drive loyalty and repeat purchases.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet or exceed individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data, transact sales and promote omnichannel conversion.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online pickups) while adhering to POS and asset-protection procedures.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, receiving shipments and maintaining visual merchandising standards.
• Maintain a well-organized, stocked and presentable sales floor and stockroom; support inventory cycles and product movement.
• Support teammates across functional areas, participate in training and brand initiatives, and foster a collaborative, high-performance team environment.
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and public holidays.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans; comfortable working to KPIs.
• Proficiency with POS operation and basic computer tools (iPad/laptop); experience using mobile POS and clienteling platforms preferred.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping or video demos and social selling is preferred.
• Ability to work a flexible schedule including nights, weekends and holidays.

Skills

Experience

Minimum of 1 year of retail or sales experience; experience in luxury retail preferred and valuable for success in the role.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and customer-centric culture, blending New York heritage with contemporary design. As part of Tapestry, the brand emphasizes diversity, ongoing development and collaborative teamwork while encouraging direct feedback, learning agility and a results-driven mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.