Coach Sales Associate

Overview

Coach is a global fashion house best known for luxury leather goods and accessible contemporary ready-to-wear. Operating as a member of the Tapestry portfolio, Coach combines New York heritage with a modern design sensibility under Creative Director Stuart Vevers. As part of Tapestry, the brand emphasizes inclusive hiring, employee development, and omnichannel retail excellence across its global store network.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized customer service in accordance with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through product expertise, personalized styling, and proactive follow-up to drive repeat purchases and loyalty.
• Achieve individual and team sales targets by executing cross-selling, upselling, and tailored product recommendations.
• Use mobile POS and clienteling tools to capture customer data, process transactions (purchases, returns, exchanges, online pickups) and support omnichannel fulfilment.
• Leverage social selling and short-form video content to engage customers and drive traffic and conversions.
• Develop and execute personal sales plans and monitor KPIs to align with store objectives.
• Support daily store operations including cash wrap, inventory receiving and processing, replenishment, stockroom management, and visual merchandising.
• Maintain floor readiness: ensure sales floor and stockroom are organized, stocked and compliant with asset protection policies.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.
• Participate in brand training programs, inclusion activities and company initiatives; incorporate feedback and demonstrate continuous learning.
• Adapt selling techniques to business needs and manage multiple customers while maintaining professional composure.
• Perform physical tasks required by retail operations (lifting, climbing, bending, kneeling) safely and consistently.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to use POS systems and mobile sales devices; comfortable with basic computer tasks on iPad/laptop.
• Demonstrated clienteling skills, social media savvy and experience with live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Able to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and move throughout the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience; prior luxury retail or brand boutique experience and familiarity with mobile POS, clienteling and social selling are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, inclusive and fast-paced retail culture that emphasizes personal development and team collaboration. As part of Tapestry, the brand prioritizes equity, inclusion and continuous learning while maintaining high standards of customer-focused service and brand presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.