Coach Sales Associate

About Coach

Coach is a global American luxury accessories and lifestyle house known for leather goods and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of fashion brands, and operates with a focus on design-led product, customer service excellence, and inclusive brand storytelling.

Role & Responsibilities

• Act as a brand ambassador on the sales floor, delivering elevated, personalized luxury service aligned with Coach standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve personal and store sales goals through upselling, cross-selling and execution of individual sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture customer data and facilitate omni-channel sales.
• Manage daily store operations: process transactions (purchases, returns, online pickups), maintain cash wrap and follow POS and asset-protection procedures.
• Support inventory management: receive shipments, replenish stock, execute visual merchandising and maintain an organized sales floor and stockroom.
• Adapt selling techniques to customer flow and business needs while multitasking across multiple customers; maintain high energy and a calm, professional demeanor.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate continuous learning.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.
• Perform physical duties including lifting (regularly up to 25 lbs, occasionally up to 50 lbs), climbing, bending and stockroom manoeuvring.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven experience operating POS systems and mobile POS devices (iPad/laptop); basic computer proficiency.
• Demonstrated clienteling, social selling or live-stream/video demonstration experience is preferred.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience, with preference for candidates who have worked in luxury retail or who have demonstrable clienteling and social-selling experience.

Education

High school diploma or equivalent preferred; additional retail, fashion or clienteling training is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and customer-centric workplace rooted in design and storytelling. As part of the Tapestry family, the brand emphasizes diversity, ongoing development and collaborative team dynamics across its global retail estate.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.