Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 8, 2026
About Coach
Coach is a global fashion house known for luxury handbags, leather goods and ready-to-wear, operating as a maison within the Tapestry portfolio. Rooted in New York design heritage, the brand emphasizes craftsmanship, accessible luxury and contemporary styling. As part of Tapestry, Coach benefits from shared resources across a family of consumer brands while maintaining a distinct creative identity.
Coach in Ottawa is hiring a part-time Sales Associate to deliver personalized luxury service and drive sales for the Coach boutique.
Role & Responsibilities
- Serve as a front-line ambassador, delivering elevated, personalized luxury service in accordance with Coach standards.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
- Achieve individual and team sales targets through cross-selling, upselling and tailored recommendations.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert engagements into sales.
- Execute daily store operations: process transactions, manage inventory cycles, receive shipments, stock merchandise and support online order fulfillment (pick-up/returns/exchanges).
- Maintain visual merchandising and sales floor standards; keep stockroom and sales areas organized and compliant with asset protection policies.
- Support teammates across functional areas, contribute to a collaborative team environment and participate in brand trainings and initiatives.
- Adapt selling approach to varying customer flows and business needs while sustaining a calm, professional demeanour.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Experience operating POS systems and mobile POS; comfortable using iPad/laptop and walkie‑talkie.
- Demonstrated clienteling and data-acquisition skills; familiarity with social selling, live‑stream shopping or video demos preferred.
- Ability to work a flexible retail schedule including evenings, weekends and peak holiday periods.
- Physically able to lift up to 25 lbs regularly (occasionally up to 50 lbs), and perform typical retail floor tasks (climbing, bending, kneeling).
Skills
Experience
At least 1 year of sales or retail experience; prior luxury retail or premium-brand experience preferred. Demonstrated track record of meeting sales KPIs and building client relationships.
Education
High school diploma or equivalent; additional retail, fashion or customer-service training is advantageous.
Workplace
The role is situated in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a creative, inclusive and client-focused workplace that values craftsmanship and contemporary design. The brand emphasizes collaboration, continuous learning and a performance-driven approach while supporting diversity and equity through the wider Tapestry community.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Store Sales Representative», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.