Coach Sales Associate

About Coach

Coach is a New York–born design house within the Tapestry portfolio, recognised for its modern approach to American luxury and heritage leather goods. As part of Tapestry, Coach operates alongside other global brands with a focus on product craftsmanship, inclusive storytelling, and omnichannel retail experiences.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalised service consistent with Coach style and service standards.
• Build and maintain lasting client relationships via personalised styling, product expertise, follow-up and clienteling activities to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans and KPIs.
• Leverage omni‑channel tools — mobile POS, clienteling platforms and social selling (short‑form video, live‑streaming) — to capture customer data and convert sales.
• Support daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain a well‑presented sales floor and organised stockroom; adhere to retail policies, POS procedures and asset‑protection standards.
• Assist teammates across functional areas, foster a collaborative team environment and participate in brand training and inclusion initiatives.
• Handle multiple customers with composure, adapt selling techniques to business needs and accept feedback to continuously improve performance.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with POS operations and basic computer/mobile device use (iPad/laptop, Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Social media savvy with experience in short‑form video, live‑stream shopping or video demos and clienteling/data acquisition (preferred).
• Flexible availability to work nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre around sales floor and stockroom.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail background and demonstrated success with clienteling and omni‑channel selling are preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises creativity, inclusivity and a client‑first ethic rooted in its New York heritage. As part of Tapestry, the brand invests in employee development, training and cross‑brand collaboration, promoting a results‑driven yet supportive retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.