Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards while maintaining a professional appearance and demeanor
• Build and maintain lasting client relationships through personalized styling, comprehensive product expertise, and tailored fashion advice
• Drive sales through strategic cross-selling, upselling, and customized product recommendations based on customer needs and preferences
• Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
• Source new customers, systematically maintain relationships, and conduct follow-up activities to close sales and foster loyalty
• Maintain high energy on the sales floor while managing multiple customer interactions simultaneously; adapt selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap management, inventory processing, product replenishment, and visual merchandising while upholding service standards
• Maintain a clean, organized, and fully stocked sales floor and stockroom; adhere to retail policies, point-of-sale procedures, and asset protection protocols
• Process all transactions efficiently including purchases, returns, exchanges, and online order fulfillment
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement according to store standards
• Provide support to teammates across functional areas as required to optimize store performance
• Foster a collaborative and trust-based team environment; actively encourage peer performance and knowledge sharing
• Participate in brand initiatives, mandatory training programs, and inclusion activities
• Welcome constructive feedback, demonstrate behavioral adaptability, and maintain composure in a dynamic retail setting

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background strongly preferred
• Proficiency with point-of-sale systems and basic computer literacy including iPad and laptop operation
• Ability to read and interpret price sheets, release documentation, and sales performance metrics
• Strong English language proficiency, both written and verbal
• Capability to work effectively in a fast-paced retail environment while managing competing priorities
• Physical capacity to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel, and navigate sales floor and stockroom areas
• Flexibility to work variable schedules including evenings, weekends, peak seasonal periods, and high-traffic retail days including public holidays

Skills

Experience

Minimum 1 year of sales experience in a retail setting, with prior luxury retail exposure preferred. Demonstrated success in a consultative selling environment with ability to build client relationships and exceed individual sales targets. Experience with omni-channel retail operations, POS systems, and inventory management considered advantageous.

Education

High school diploma or equivalent; post-secondary education in fashion, business, or related field not required but may be beneficial.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.