Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for leather goods, handbags, accessories and ready-to-wear. The brand sits within the Tapestry portfolio, a global house of consumer fashion brands, and is recognized for accessible luxury, strong craftsmanship, and a New York design sensibility.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and targeted recommendations to drive repeat purchase.
• Achieve individual and store sales targets by executing personal sales plans, cross-selling, upselling and following up to close sales.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream demonstrations) to capture customer data and convert sales.
• Manage daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain organized sales floor and stockroom.
• Adapt selling approach to fluctuating traffic; multitask on the sales floor and assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion activities and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Demonstrated proficiency with POS systems and mobile POS on iPad/laptop; comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency required.
• Social media savvy with experience in social selling, live-stream shopping or video product demonstrations preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and manoeuvre in a retail environment.

Skills

Experience

Minimum of one year in a sales role with demonstrated ability to meet sales KPIs; prior luxury retail or omni-channel selling experience preferred, including social selling and clienteling.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters an inclusive, customer-focused culture rooted in New York creativity and craftsmanship. As part of Tapestry, the brand emphasizes collaboration, diversity, and ongoing training to develop talent across retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.