Coach Sales Associate

About Coach

Coach is a globally recognized American fashion house renowned for its heritage in leather goods and accessible-luxury accessories. The brand is part of the Tapestry portfolio, a global house of fashion brands, and is known for contemporary design, craftsmanship, and inclusive brand storytelling.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Provide elevated, personalized client experiences through styling advice, product expertise, and relationship-building to drive loyalty and repeat business.
• Achieve individual and store sales goals via cross-selling, upselling, and tailored recommendations; develop and execute personal sales plans and meet KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data, process transactions, and promote omni-channel engagement.
• Support daily store operations: cash wrap, inventory processing, replenishment, visual merchandising, receiving shipments and managing stockroom organization.
• Process purchases, returns, exchanges and online order pickups efficiently while adhering to POS, asset protection and retail policies.
• Source and follow up with new customers, maintain client records, and close sales through proactive outreach and clienteling.
• Maintain high energy on the sales floor, manage multiple customers concurrently, and adapt selling techniques to shifting business needs.
• Assist teammates across functional areas, foster a collaborative environment and participate in training, brand initiatives and inclusion activities.
• Comply with physical demands of the role (regularly lift ~25 lbs; occasionally up to 50 lbs) and maintain a professional, calm demeanor when receiving feedback.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and execute personalized clienteling strategies.
• Proficiency with POS operation and basic computer/mobile device use (iPad/laptop, Mobile POS).
• Strong English language proficiency required.
• Comfortable working a flexible schedule including nights, weekends, peak seasons and holidays.
• Ability to lift, climb, bend and maneuver in a retail environment; capable of lifting at least 25 lbs regularly.

Skills

Experience

At least one year of direct retail sales experience; prior luxury or fashion retail experience and familiarity with omni-channel selling and social commerce are strongly preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes inclusive, creative and customer-centric workplace values within the broader Tapestry community. The brand expects open feedback, strong collaboration and a fast‑paced, results-oriented approach while investing in employee development and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.