Coach Sales Associate

Overview

Coach is a globally recognised leather‑goods and fashion house based in New York and a member of the Tapestry portfolio. The brand emphasises crafted product, contemporary design, and an inclusive, customer‑centric retail experience; as part of Tapestry it benefits from the resources and cross‑brand initiatives of a global house of luxury brands.

Role & Responsibilities

• Act as the frontline ambassador for the Coach brand, delivering elevated, personalized client experiences in accordance with Coach service and style standards.
• Drive sales through consultative selling, cross‑selling, upselling and tailored product recommendations to meet individual and store KPIs.
• Employ mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans, source new customers, follow up on leads and maintain long‑term client relationships.
• Perform daily store operations: transact purchases/returns/exchanges/online pickups, manage cash wrap and comply with asset protection procedures.
• Support inventory cycles—receive shipments, process inventory, replenish stock and maintain an organized sales floor and stockroom.
• Maintain visual merchandising standards and assist teammates across functional areas as required to support store performance.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviours to improve performance.
• Sustain a high level of energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to changing business needs.
• Adhere to physical requirements of role, including regular lifting up to 25 lbs (occasionally up to 50 lbs) and frequent bending, climbing and kneeling.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to build client relationships through styling, product expertise and consultative selling.
• Familiarity with POS operation and basic digital tools (iPad/laptop, Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Social media savvy with experience in short‑form video or live‑stream shopping and clienteling/data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift and move product regularly and perform physical tasks associated with retail operations.
• Strong English language proficiency.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or fashion retail; experience with omni‑channel selling, clienteling and social selling is advantageous.

Education

High school diploma or equivalent; vocational or tertiary coursework in fashion, retail or customer service is advantageous. A combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach promotes a collaborative, creative and customer‑centric workplace anchored in inclusivity and continuous learning. As part of Tapestry, the brand emphasises development, diversity and cross‑brand programmes while expecting high performance and a results‑oriented mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.