Coach Sales Associate

About Coach

Coach is a global fashion house known for leather goods, accessories and modern luxury lifestyle products and is part of the Tapestry portfolio of brands. The maison emphasizes craftsmanship, contemporary design and elevated retail experiences while operating within Tapestry’s broader commitment to inclusivity, talent development and cross‑brand collaboration.

Role & Responsibilities

• Serve as the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow‑up to drive repeat business and lifetime value.
• Achieve individual and store sales goals by executing personal sales plans, cross‑selling, upselling and adapting selling techniques to business needs.
• Use mobile POS, clienteling tools and social selling (including short‑form video and livestream demos) to capture client data, convert sales and support omnichannel fulfilment.
• Carry out daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain visual and operational standards on the sales floor and in the stockroom; adhere to POS, asset protection and retail policies.
• Support teammates across functional areas, contribute to a collaborative team environment and participate in brand initiatives and training programs.
• Remain calm and professional under pressure, welcome feedback and adapt behaviours to continuously improve performance.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile POS devices (iPad/laptop); comfortable with basic computer use and walkie‑talkie communication.
• Demonstrable clienteling skills and experience capturing customer data to drive repeat visits.
• Social‑media savvy with experience in short‑form video or live‑stream selling considered a plus.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Able to lift regularly up to 25 lbs and occasionally up to 50 lbs; bend, climb and manoeuvre across the sales floor and stockroom.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or premium retail; demonstrated ability to meet sales KPIs and to deliver personalized client service.

Education

High school diploma or equivalent; additional retail, fashion or customer‑service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a customer‑centric, collaborative retail culture that values creativity, courage and continuous learning. As part of Tapestry, the brand emphasizes inclusivity, equitable development and hands‑on training for retail teams, with a strong focus on craftsmanship and elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.