Coach Sales Associate

About Coach

Coach is a globally recognised American fashion house within the Tapestry portfolio, celebrated for its leather goods and accessible-luxury aesthetic. As part of Tapestry, Coach combines heritage craftsmanship with contemporary design and places emphasis on talent mobility, inclusion, and omni‑channel retail innovation.

Role & Responsibilities

• Act as a brand ambassador and deliver elevated, personalised luxury service in accordance with Coach standards.
• Build and maintain lasting client relationships through styling advice, product expertise and follow-up to drive repeat business.
• Drive sales through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Operate mobile POS and clienteling tools; capture customer data and execute social‑selling and short‑form video initiatives to convert demand.
• Manage daily store operations including cash wrap, inventory processing, replenishment, visual merchandising and online order fulfilment (pick‑ups, returns, exchanges).
• Maintain a clean, organised sales floor and stockroom; follow POS, asset protection and retail policy procedures.
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Collaborate with teammates, assist across functional areas and contribute to a trust‑based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour professionally.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven competency with POS operation and mobile devices (iPad/laptop) and familiarity with clienteling workflows.
• Strong English language proficiency.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Physical capability to lift regularly up to 25 lb (occasional lifts to 50 lb), climb, bend, kneel and navigate sales floor/stockroom safely.

Skills

Experience

At least one year in a sales role, preferably within luxury retail; experience using POS and mobile devices is required. Social‑selling, live‑stream or video demonstration experience and clienteling/data acquisition skills are highly desirable.

Education

High school diploma or equivalent; vocational training or retail/fashion coursework preferred.

Workplace

Benefits

Internal mobility & career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups, regional inclusion councils); attractive employee discount; compelling incentive programme.

Culture

Coach promotes an inclusive, energetic workplace that values creativity, customer focus and adaptability. As part of Tapestry, the brand emphasises internal mobility, learning and employee resource groups to foster diversity and career development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.