Coach Sales Associate

About Coach

Coach is a global leather‑goods and fashion house with deep New York roots and a contemporary approach to heritage craftsmanship. As a member of the Tapestry portfolio, Coach benefits from the resources of a multi‑brand luxury group while maintaining a distinct creative identity focused on design, accessibility and customer‑centric retail experiences.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized luxury service in accordance with brand styling and service standards.
• Build and maintain lasting client relationships through tailored styling, product expertise and proactive clienteling.
• Drive sales performance through cross‑selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert interactions into repeat purchases.
• Support omni‑channel operations: process transactions, returns, exchanges and online order pickups efficiently.
• Perform daily store operations including cash wrap, inventory processing, replenishment and visual merchandising to maintain presentation standards.
• Receive and process shipments, manage stockroom flow, support inventory cycles and assist with stock counts.
• Maintain a high‑energy selling floor, manage multiple customers concurrently and adapt selling approach to traffic and business needs.
• Adhere to retail policies, POS procedures and asset protection guidelines to safeguard company assets.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred.
• Proven proficiency with POS operation and mobile POS technologies; comfortable using iPad/laptop devices and walkie‑talkies.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Ability to lift regularly up to 25 lb and occasionally up to 50 lb; capable of climbing, bending and maneuvering in a busy sales floor and stockroom environment.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail, omni‑channel selling or clienteling experience is strongly preferred.

Education

High school diploma or equivalent; combination of formal education and relevant retail experience will be considered.

Workplace

Benefits

Inclusive and engaging work environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.

Culture

Coach emphasizes creative design, craftsmanship and an inclusive workplace rooted in its New York heritage. As part of Tapestry, the brand promotes internal mobility, diversity and employee development while encouraging collaboration and a strong customer‑first mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.